Everyday problems solving
There are small problems and there are huge problems. Both prevent users from doing their job.
Users can spend their time trying to solve problems, sometimes minutes, sometimes hours. Sometimes they aren’t able to solve their problem themselves.
Give them Netmail – a professional partner who will handle solving those problems, help them to use your company’s applications or advise them how to answer technical questions from their business partners.
Every working day 7 AM – 6 PM
Yes. You are working and so are .
Send us an email or call us and we will start to work on your case immediately or when it best suits you
Remote access to PC and Mac
In some cases, we can solve problems over the phone or by email, but some cases are not as simple and require closer cooperation between Netmail and users.
In thiscase, we can securely connect to your computer and help you to resolve the problem.
There is no need to install any “client side” application on your PC, and no need for higher access permissions than you actually have.
Windows or Mac? No difference for us. We support both platforms, users can have a PC with Windows or an Apple Mac.
Track solution problem
You always know what we are doing!! Every request is entered into our tracking system,including all the steps we have taken to solve your request, its actual status and time spent.
You will get an overview report of all of your tickets every month, so you know what you are paying for.
You will get report of all your tickets every month, so you know what you are paying for.
